· Q. HOW DO I COLOUR A CERTAIN PART OF THE TEMPLATE - WITHOUT RESETING THE WHOLE TEMPLATE ?
· Q. WHY, WHEN CHOOSING CERTAIN TEMPLATES IS THERE ONLY ½" BORDER AVAILABLE AND NOT 1" ?
· Q. WHY CAN I NOT JUST ORDER ONE NECKER ?
· Q. WHY, WHEN I HAVE COLOURED UP MY DESIGN AND PRESSED THE BACK & FORWARD BUTTON ON THE BROWSER OR REFRESH - THAT I HAVE LOST THE COLOURS I HAVE CHOSEN.
· Q. WHAT HAPPENS TO MY DESIGN IF I DO NOT WANT TO "ADD TO CART" ?
· Q. WHAT DOES THE REFERENCE MEAN ON THE PRINTOUT ?
· Q. I AM NOT A BUSINESS CUSTOMER, DO I STILL NEED TO LOG IN AS ON THE OLD WEBSITE ?
· Q. WHY DOES MY PREVIOUS LOG-IN NO LONGER WORK ?
· Q. WHY DOES THE SHOPPING CART NOT SUPPORT MULTI CURRENCY TRANSACTIONS ?
· Q. WHY DID MY CART RE-CALCULATE THE COST WHEN I CHANGED THE DELIVERY ADDRESS ?
What conditions will the merchant accept a return or exchange ? - Neckers that have been designed , embroidered or special event can only be returned if faulty, damaged or are incorrect to what they ordered. Neckers that are a stock held line can be returned for a refund or exchange.
How should the item be returned (mail, collection) ? - Collection if scoutneckers.com at fault. Registered post or carrier that requires proof of delivery if customer at fault.
Where the customer should return the items to ? - Scoutneckers.com, Tower House, Ruthvenfield Road, Inveralmond Ind. Estate, Perth, PH1 3UN
Time limit to return the item(s) ? - 14 days
Are the delivery charges refundable ? - Only if scoutneckers.com are at fault, will the delivery charges be refunded.
What happens when the item(s) is/are damaged or has a quality issue ? - Scoutneckers.com should be contacted in the event of these issues. The customer will then be allocated a returns number which will be e-mailed to them. The goods will not be accepted if the returns note is not attatched to the parcel. In addition the number should be written on the parcel. This is required in case the paperwork gets detached from the parcel.
What should the customer include with the returned item(s) i.e. paperwork ? - The returns email that they print out should be attatched to the outside of the parcel and the delivery note to customer, a copy or original should be inside parcel. This will help to track back your order and expedite the refund.
How much time will it take to process the refund ? - On return and satisfactory inspection of goods by scoutneckers.com quality control, your refund will be processed at the month end.
How will the customer know whether the refund has been processed ? - The customer will be advised by telephone or e-mail. The customer can also contact us at firstname.lastname@example.org if they require any further information.
Do we accept orders for anywhere in the world ? - yes
Are there any countries that you will not deliver to ? - If there are any. The customer will be notified of any potential delivery problems.
How long do you anticipate the order will take to deliver to the customer's addresss - export / UK ? - Neckers designed, embroidered or special event will be delivered within 6 weeks of payment being received and confirmed. Stock items will be delivered within 2 weeks. UK 48 hour. If delivery is going to be outside this time frame the customer will be notified by scoutneckers.com. If this is deemed to be unsatisfactory to the customer, they will have the option to cancel or order a different item.
Detail's of courier used - method of delivery ? - scoutneckers.com will use a courier that has proof of delivery service on larger orders and mail will be of a registered or recorded method on lighter weight orders where applicable depending on delivery address.
What name will appear as the merchants name on the cardholders statement ? - Scoutneckers.com
Does the customer need to be home to sign for the delivery of goods ? - Yes
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